Shipping Policy

SHIPPING SCOPE

Shipping is currently available within the United States.

International inquiries may be considered on a case-by-case basis and are not guaranteed.

PROCESSING TIME

Orders are processed after payment confirmation. Processing times may vary depending on the nature of the item and handling requirements.

Tracking information will be provided once an order has shipped.

SHIPPING METHOD

Shipping method, carrier, and insurance coverage are determined by INDEX based on the item and destination unless otherwise agreed upon.

INSURANCE

Items are insured during transit when appropriate. Once an item has been handed over to the carrier, responsibility transfers to the buyer.

DELAYS

INDEX is not responsible for shipping delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.